Last Updated: August 10, 2026
True Craft Flooring Co. (“True Craft Flooring Co.,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website or contact us about our flooring services.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices you may have regarding your information.
Information We Collect
We may collect information that you voluntarily provide when you use our website, submit a contact form, request a consultation, or otherwise communicate with us.
This information may include:
- Name
- Email address
- Phone number
- Project details
- Messages or questions submitted through our forms
- Photos or other files you voluntarily upload about your flooring project
We may also automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device type, pages visited, referring website, and general information about how you interact with our website.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests
- Contact you about your flooring project
- Schedule or provide consultations and services
- Review photos or other files submitted about your project
- Provide information about our flooring services
- Communicate with you regarding your inquiry
- Improve our website and customer experience
- Maintain website security and functionality
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable laws and legal obligations
We use information submitted through our website primarily for the purpose for which it was provided and for legitimate business purposes.
Photos and Uploaded Files
Our website may allow you to upload photos or other files to help us better understand your flooring project.
Uploading files is optional. If you choose to provide photos or other files, you authorize us to review and use them as reasonably necessary to evaluate your inquiry, communicate with you, provide recommendations, and assist with your project.
Please do not upload documents or images containing sensitive personal information that is not necessary for your flooring inquiry.
How We Share Your Information
True Craft Flooring Co. does not sell or rent your personal information.
We may share information with trusted third-party service providers when necessary to operate our website, process inquiries, communicate with customers, provide services, or maintain our business operations.
These service providers may include:
- Website hosting providers
- Contact and form providers
- Email and communication services
- Analytics providers
- Scheduling or appointment services
- Other technology providers that support our website and business
These providers may have access to information only as reasonably necessary to perform services on our behalf.
We may also disclose information when we believe disclosure is necessary to comply with applicable law, legal process, court order, government request, protect our rights, prevent fraud or abuse, or protect the safety of our customers, website, or business.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, understand how visitors use our website, improve performance, and enhance the user experience.
Third-party services integrated into our website may also use cookies or similar technologies according to their own privacy policies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some portions of the website.
Third-Party Services and Websites
Our website may contain links to or integrations with third-party websites and services.
These third parties may collect or process information according to their own privacy policies. True Craft Flooring Co. is not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use through our website.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.
Data Retention
We may retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and fulfill other legitimate business purposes.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include requesting access to, correction of, or deletion of certain personal information we maintain about you.
If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate steps to address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information about our privacy practices.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how your information is handled, please contact us:
True Craft Flooring Co.
Sonoma County, California
Phone: 707-360-7416
Email: [email protected]
Consent
By using our website and voluntarily providing information through our forms or other communication methods, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.